JERSEY TAXIAPP
Video Information Guide & Question & Answer page.
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CLICK ON LINKS ABOVE TO DOWNLOAD THE OFFICIAL JERSEY TAXIAPP FROM EITHER GOOGLE PLAY OR APPLE STORE
Q & A's
THE MAP SHOWS THE NAME OF THE ROAD BUT NOT MY ACTUAL PROPERTY ADDRESS ?
Please note, Google maps does not show private house names or numbers or every business location but instead locates your position via GPS (Global Positioning System). Unfortunately in Jersey, the local authorities have not allowed Google maps to give 100% accuracy on GPS locations, this means the closest road name is shown in the address bar below the map, but this is not always correct and the map pin showing your current GPS location can be up to 200 metres out, therefore, it is important to first move the map on the screen so that the map pin is placed on the correct location, then press the pencil icon to the right of the address bar, now you can type in your full address including house name or number, once this has been entered press the change button, if you would like to store this address along with your correct GPS map pin location into your favorites, press the yellow star icon at the top of the map, now press the button that appears to add the current address. You can access these addresses at anytime by pressing the address bar, a full drop down list showing your stored favourites will appear, press on any address and the map and map pin will move automactically to that location, now you can do the same when moving onto the drop-off location. (Storing your favorite addresses makes it much easier and faster to book taxis in the future).
DOes IT COST ME ANYTHING TO USE THE APP ?
No, you can download and use the app for free. There are no additional costs.
ON WHICH OPERATING SYSTEM CAN I USE THE JERSEY TAXIAPP ?
The App is currently available for both iOS, and Android devices or you can use our online booking page on this website. Click on the links given below to make sure you download the official JERSEY TAXIAPP from either Apple Store or Google Play.
DO I need to REGISTER TO USE THE APP ?
Yes, registering means that you get to use and receive all the Apps features, including those important SMS messages and emails to keep you informed about your taxi booking.
CAN WE BOOK A TAXI 'ASAP' OR DOES IT NEED TO BE BOOKED IN ADVANCE ?
JERSEY TAXIAPP works best for those who need a taxi straight away, however we will be more than happy to accommodate a pre-booked job up to 36 hours in-advance. In the final booking section of our App which is set to 'ASAP' by default, you can make an advance booking by pressing the “TIME" icon and then enter the date & time. You will receive a SMS message or Email to say the booking has been received.
ONCE I press the book button am I guaranteed a taxi ?
The app is only acknowledging your booking request, the driver's details will only be provided if your booking is successfully assigned to a driver and then you will receive an SMS message or Email giving the driver details. That is why it is so important that you give the right mobile number and email address when you first registered, these details can also be changed in 'Account' within the menu of the App.
We do not always guarantee to successfully allocate a driver for every booking request, 'NO' taxi cab operator can do that, but we do have more drivers than any other company on the island so in most cases we will find you a taxi.
We do not always guarantee to successfully allocate a driver for every booking request, 'NO' taxi cab operator can do that, but we do have more drivers than any other company on the island so in most cases we will find you a taxi.
CAN I FIND OUT HOW MUCH THE FARE WILL BE BEFORE I MAKE THE BOOKING ?
The app will give you a fare estimation, but this is just a guide price only that is calculated on the distance between two points using just one route and depends on the customer entering in correctly the pickup address and drop off location, however please note that the App cannot forecast traffic conditions at the time of the booking, e.g. rush hour traffic, road works or deviations to the route because of road closures, any delays will add time to the journey which will add to the actual fare calculated on the drivers meter.
HOW DO JERSEY TAXIAPP PRICES COMPARE TO OTHER PRIVATE HIRE CAB COMPANIES ?
JERSEY TAXIAPP taxis are the cheapest in the island, check out the States of Jersey taxi cab tariffs for price comparisons and you will see that we can be as much as 18% cheaper than other Private Hire Taxicab companies in Jersey...So why pay more! (SoJ Taxi Cab Tariffs).
Plus all our taxi drivers have the same controlled tariffs fitted to their sealed meters unlike some Apps who use different taxi cabs companies that all charge different fares.
Plus all our taxi drivers have the same controlled tariffs fitted to their sealed meters unlike some Apps who use different taxi cabs companies that all charge different fares.
CAN I BOOK A PARTICULAR TYPE OF TAXI, e.g. - 5/6 SEATER OR WHEELCHAIR ACCESSIBLE VEHICLE (WAV)?
Use the slider bar on the App to add how many passengers will be traveling in the vehicle. However, please note that there are not as many taxis available that can carry 5 or 6 passengers or vehicles that can carry lots of cases as there are 4 seaters that carry up to 4 cases, so requesting a 5/6 seater taxi narrows the field down somewhat as the system automatically searches for a suitable vehicle that can carry that amount of passengers or cases. If your booking request for a 5/6 seater taxi has not been successful and you have not received details of any assigned driver prior to the pickup time we suggest you try rebooking 2 x 4 seater taxis instead.
If you need a wheelchair accessible vehicle (WAV) please enter this request by using the 'Add Message to Driver' box on the final booking page.
If you need a wheelchair accessible vehicle (WAV) please enter this request by using the 'Add Message to Driver' box on the final booking page.
How do i know when my taxi has arrived ?
The JERSEY TAXIAPP will inform you when your driver has arrived by sending you an SMS message, you also get a message and email before the taxi arrives, this gives you the drivers first name, make and colour of the taxi and registration number, etc. this information can be really handy if you are at an event where lots of taxicabs have been ordered and you don't know which taxi is yours. but now you will have that information to hand on your smart phone.
CAN I BOOK A TAXI FOR MY CHILDREN TO BE PICKED UP ON THEIR OWN AND HOW DO I KNOW THEY WILL BE SAFE ?
Of course we will pick up your children as long as they are old enough to travel on their own without adult supervision and know how to behave properly and safely during the journey, this means they must wear seat belts at all times, the driver can provide a single booster seat for any child over the age of 3 years, but a child of that age must be accompanied by an adult and any child under the age of three has to go into a proper fitted child seat which the parents or guardian must provide, without a car seat the driver will refuse to carry the child because of vehicle insurance conditions. Please inform the driver by including any special requirements on the notes in the booking section of the app. All taxi drivers are DBS checked by the Police and DVS and carry public liability insurance to ensure your safety.
CAN I CANCEL MY BOOKING ?
Yes, but please don't leave it to last minute as the driver will usually start driving to your location straight away if it's an ASAP booking or about 10 minutes before a requested pickup time. Please note that abusing the app can result in blocking of your account.
do you have a lost property department ?
We do not have a lost property department, but we do have a 'Lost & Found' Facebook page, if a driver finds anything in their taxi they will usually look to see if anyone has posted a lost item on that page first or they will hand it into the Police Station. If you booked the taxi through the JERSEY TAXIAPP you could call the driver direct or send an SMS message.
Link to our 'Lost & Found' page.
Link to our 'Lost & Found' page.
Absolutely!, once a driver accepts your booking you will be able to see the real-time position of the Taxi on your App and then you can follow the vehicles on the route map. Do not worry if the taxi first appears to be going in the wrong direction as this happens when a driver already has passengers onboard and needs to get them to their destination before making their way next to your pickup location. You can even share the real time map to perhaps a family member or friend. by pressing the share button at the bottom of App screen and then choose to send the link by email or text message.
CAN I BOOK THE TAXI OVER THE PHONE AS I DON'T HAVE A SMART MOBILE PHONE
No sorry, the App is the first fully automated dispatching system in Jersey, so we do not employ operators to take phone bookings. This helps keeps our overheads down and one of the reason why we are the cheapest taxis in the island. Besides using our App there is also the 'Book a taxi now' page on this JTDA website which links to the drivers App.
How do i change the language of the the app ?
The language of the app is the same language of the phone or device in which it is installed by default. If you change the language of the phone/device, the app will also change to the new language.
HOW CAN I PAY FOR MY TAXI ?
JERSEY TAXIAPP drivers accept payment by either cash or card as they all carry card reader terminals in their taxis to accept all the major debit or credit cards.
No, the booking continues even if you close the app, you also receive a text message when the taxi arrives. If you leave the app open, you can track the taxi's arrival live on the map.
Unfortunately, it's not possible to book a taxi on the app or online without first creating an account. we require this form of verification to make sure that the passenger is making a genuine booking.
Can I pre-book a Taxi to go to the airport or harbour at any time ?
While it is possible to use the App to place a pre-booked journey request at any time of day or night, you should take into consideration that early morning bookings for Airport or Harbour departures that requires a taxi to pick up before 6 am should be placed the night before and no later than 9 pm, leaving it until after this time reduces the chance of getting you a taxi and confirmation of a successful booking is only made when you receive the assigned drivers details.
CAN I REQUEST A PARTICULAR TYPE OF VEHICLE, E.G. - Wheelchair accessible vehicle (wav)
Yes you can by entering this request into the 'ADD MESSAGE TO DRIVER' box that is on the final booking page.
If you cannot find an answer to you query above you can send an email to info@jtda.org.uk. we will be happy to answer your questions. You can also contact us during office hours Monday to Friday. Please take note that this is for app enquiries only and not for taxi bookings.
From 9am until 1pm call. 07829 777756
From 1pm until 5pm call. 07829 777757
If you have a complaint please put that in writing and send it to the email address above and we will investigate asap. if you prefer to take your issue up with the Driver & Vehicle Standards Department (DVS) at;-
La Collette
St Helier
Jersey, JE1 3UE
Tel: 01534 448600
From 9am until 1pm call. 07829 777756
From 1pm until 5pm call. 07829 777757
If you have a complaint please put that in writing and send it to the email address above and we will investigate asap. if you prefer to take your issue up with the Driver & Vehicle Standards Department (DVS) at;-
La Collette
St Helier
Jersey, JE1 3UE
Tel: 01534 448600