JTDA Rules of Hire.

It is illegal for a child under the age of three to travel in a taxi without a proper, designated child seat. New types of Taxis such as the TX1s have in-built child seats in the middle of the reverse of the cabs. It is also possible if the parents prefer or there is more than one child, for a child to sit on the parents lap providing the parent is seated in the back of the cab, facing the rear.

The consumption of food or drink is prohibited in Taxis, the driver will politely ask you to keep takeaway food wrapped up or in some cases may ask you to put the food into the luggage compartment as takeaways can leave an odour in the vehicle and there is always a risk of accidents.

The driver has the right to refuse or continue on a journey if a passenger or passengers are too intoxicated, if their behaviour becomes unruly or aggressive or if they use foul and abusive language.

Do not damage or foul the interior of any Taxi as you may end up facing a hefty bill for repair or cleaning afterwards.
If you are not feeling well please ask the driver to stop the vehicle as soon as possible.   

Taxi drivers cannot take anymore passengers than the Taxi licence permits, please do not try to squeeze extra passengers in as the driver will refuse to go anywhere while his vehicle is over loaded.

The driver can refuse to take over sized cases or luggage, if one piece of luggage weighs more than 30 kilos or there are too many cases or bags to fit safely in the vehicle's trunk.

The driver can refuse a passenger's request to go down a dirt track or across a muddy field if he thinks that by doing so the vehicle may get stuck or damaged.

It is advisable to always ask the Taxi driver for a receipt in case of any complaints or queries you may have on a Taxi fare as it can only be dealt with if a receipt exists.
Also get the drivers PSV badge number he should have it displayed, if not ask to see it and take down his number and name.

Any complaint regarding a licensed Taxicab driver or the vehicle should be made to:

Driver & Vehicle Standards Department
La Collette
St Helier
Jersey, JE1 3UE
Tel: +44 (0)1534 448600

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The Q-Safe Taxi Marshal Scheme.

Q-Safe  was developed following discussions between the Safer St Helier Community Partnership and the Jersey Taxi Drivers Association.
The aim of the scheme is to provide supervision for the late night Taxi queues at the Weighbridge, ensuring that queues are orderly and that queue-jumping and associated disorder are minimised, In turn it was hoped that this would make residents and visitors feel safer by preventing associated anti-social behaviour.
It was agreed with the Jersey Taxi Drivers Association that the marshals would be provided with direct communication to drivers using there in car radio system, This has enabled them to update passengers on the approximate waiting time and also provides the marshals with a means of contacting drivers regarding passengers who are unruly or unfit to travel.

A trial project was run between the 7th and 31st December 2007, Marshals worked between the hours of 10:30pm – 3:30am on Friday’s and Saturday’s and during some bank holidays.
The results from the trial proved so positive that it was agreed that the scheme should continue, Since that time Q-Safe Taxi Marshals have been working at the Weighbridge Taxi Rank most Friday and Saturday evenings and on bank holidays when funding has allowed.

The use of Taxi Marshals at the busy times has been very successful, results are almost exclusively positive with reduced crime and anti-social behaviour, improved customer satisfaction and safety for both passengers and Taxi drivers are just some of the benefits being reported by both customers and Taxi drivers.
The Jersey Police said that reports of drunkenness and anti-social behaviour at the Taxi Rank have also significantly reduced.
Furthermore, results from the evaluation of the pilot showed that the vast majority of people interviewed felt the scheme was making a positive difference. Many said it made them feel safer, in particular Taxi drivers remarked that it made them feel safer and was likely to lead to more drivers willing to work the Rank at weekends.

In February 2009 Acting Chief Officer David Warcup said: 'We welcome and fully support the introduction of Taxi Marshals. 'They have brought considerable benefits in increasing safety in that area'.

All the JTDA all the members support Q-Safe, look out for membership stickers on the Taxi windscreens.